Privacy Statement

Privacy Policy

Last updated: 12 June 2024

This Starbucks Privacy Policy ("Policy") describes how Coffee Concepts (Lao) Sole Co., Ltd, the authorized licensee of Starbucks Corporation in Lao PDR (referred to as "Starbucks" below) use and disclose personal information of customers collected through our websites including and other Starbucks owned or operated websites that link to this Policy (collectively, the “Sites”), through our programs and in our physical Starbucks stores ("Services"). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy.

By accessing the Sites or utilizing the Services, including following the opt-in instructions via email, you hereby consent to the collection, use, disclosure, transfer, and/or access of your information, including your personal information, any information of others provided by you, in the manner described in this Policy (“Consent”). Without limiting the generality of the foregoing, such Consent includes you authorizing Starbucks to transmit your information outside Lao PDR in the manner and for the purposes described in this Policy.

What Type of Information Does Starbucks Collect?

Personal Information that may be collected by Starbucks may include:

  • full name, date of birth, postal address, phone number, and e-mail address.
  • Financial account information, such as credit card number and other payment information.

We may also collect information about you such as:

  • If you create an account - your name, username, password, email address, your birthday, salutation, current address and mobile phone number.
  • If you buy goods at our stores or through our programs or otherwise - what you buy, where you buy, how frequently you buy, rewards you earn, and rewards you redeem.
  • If you take a survey or interact with us in various other ways - demographics information, your comments, feedback, questions or suggestions, and information about subjects that may interest you.

Starbucks stores in Lao PDR are monitored by closed circuit television cameras, which record photographic and videographic images of persons in and around the stores.

Automatic data collection via Cookies and Web Beacons

We may automatically collect online use information when you visit our Sites or use our Services. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We may also use Local Shared Objects (Flash cookies).

To identify Local Shared Objects on your computer and adjust your settings, visit: Macromedia Settings Manager.

Starbucks may also collect aggregated data or anonymized data that does not directly identify you.

We may combine information we collect about you with information we receive from third parties.

How Does Starbucks Use Information About You?

Starbucks may use information about you for purposes described in this Policy or disclosed to you on our Sites or with our Services. For example, we may use information about you:

  • To process and manage your purchase and use of Starbucks products and services, including your accounts and program participation, your use of the Sites.
  • To respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
  • To create personalized promotions by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
  • To communicate with you by post, telephone, email and/or SMS (including but not limited to any in-app messaging services) about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
  • To communicate with you by post, telephone, email, SMS, social media and engagement platforms (including but not limited to any in-app messaging services) about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers.
  • For internal operations, including troubleshooting, data analysis, testing, research and service improvement.

The data that we collect from you may be transferred to, and stored at, a destination outside Lao PDR.

Does Starbucks Share Personal Information with Third Parties?

Starbucks shares your personal information in limited ways.

  • We may share personal information about you with others with your Consent.
  • We may share information with Starbucks Corporation and its subsidiaries and licensees and our parent and other affiliated companies.
  • We may also share information with companies that provide support services to us (such as credit card processors or other payment services providers, mailing houses or website hosts) and/or other third parties that help us market our products and services and assist us by communicating (directly or indirectly) with our customers (such as email vendors and social media and engagement platforms). These companies / third parties may use information about you to perform their functions on our behalf.
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements with you, our corporate policies and terms of use relating to your use of Starbucks products and services through the Sites or the Services, or (iii) to protect the rights, property or safety of Starbucks and affiliates, Starbucks Corporation and its subsidiaries and licensees, our employees, agents, customers, and others.
  • If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, Starbucks may disclose personal information to those involved in the negotiation or transfer.

We may also share aggregated or anonymized information that does not directly identify you.

What Choices Does Starbucks Offer About Personal Information?

Starbucks offers choices for you to request to access, update or change your personal information and how we communicate with you. Here are some of the ways you can request changes:

  • Follow the opt-in instructions in promotional emails we send you or contact Starbucks Lao PDR (see phone contact details below).
  • Log in to your account, if you have one, and visit the profile management section to manage your contact information (for example, email and postal address) preferences and to update your personal information.
  • Contact us at: 020 5724 1552

If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations or membership matters.

You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or Services on our Sites.

Starbucks will not retain your personal information one year after termination of your account or Starbucks Card and such information will be erased thereafter. Information of others that you provided will be erased upon the termination of the purpose for which you provided such information.

How is Personal Information Secured?

Starbucks takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure, or modification of personal information.

While we take these reasonable efforts to safeguard your personal information and information of others that you provided, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Privacy Policy Updates

We may update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the Policy.

We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information or information of others that you provided. By continuing to use the Site, you confirm that you have read, understood and agree to our updated policy.

Questions and Feedback

We welcome your questions, comments and concerns about privacy.

Starbucks Customer Relations can be contacted at 020 5724 1552 or by postal mail to the following:

Coffee Concepts (Lao) Sole Co., Ltd

Parkson Laos, No. 011, Khouvieng Road,

Nongchan Village, Sisattanak District,

Vientiane Capital, Lao PDR.

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